If you're having issues with your phone freezing or crashing, try using Safe Mode. Booting your phone in Safe Mode starts your device with only the apps and software that came with it.
- Press and hold the Power Off button on the side of your phone
- Tap and hold Power off power_settings_new on your screen for a couple of seconds
- Tap OK
Greyed out apps and missing widgets
After you've booted into Safe Mode, you may notice many greyed out apps. Don't worry, they weren't deleted. Safe Mode disables all apps you've downloaded to your phone. So if the problem you're experiencing stops while in this mode, a downloaded app is most likely the cause.
You may also have some Widgets disappear from your Home screen. All your widgets and downloaded apps are accessible again once you leave Safe Mode.
Exit Safe Mode
Press and hold the power button for a few seconds—then tap Restart .