Our goal is to ensure you’re happy with your purchase. Please feel free to reach out to our Support Team if you are having issues with your Essential products.

For products purchased from our website that are eligible to be returned, you may return your products within 15 days of receiving them (please reference the original tracking number for date of delivery). After the products are returned and inspected, a refund of the purchase price less any applicable restocking or shipping fees will be issued.

Click here for the full details of our Return Policy.


To request a return, click here to submit a support request. Please include the following information (required):

  1. First and last name
  2. Original sales order number (starts with "WSO")
  3. Item(s) you wish to return including serial number(s) (if applicable)

A member of our team will get back to you as soon as possible.