Damaged Device Replacement (PH-1)

Replacement Service

If your Essential Phone incurred damage that is not covered by the Limited Warranty, we offer a replacement option for a cost of $199 USD.

Common types of eligible damage:

  • Cracked screen
  • Scratched screen
  • Damaged ceramic
  • Device bricked by incorrectly flashed firmware

Damage not eligible for replacement:

  • Water or moisture damage
  • Damage that extends to the internals of the device (e.g. the motherboard)

If you purchased Essential Extended Care, please click here for more information about filing a claim.


Request a Replacement 

To request a replacement for your damaged device, click here to submit a support request. Please include the following information (required):

  1. First and last name
  2. Full shipping address
  3. Telephone number
  4. Photos of the front and back of the device
  5. A screenshot of the device's serial number or a photo of the white information tab inside the SIM compartment

A member of our team will get back to you as soon as possible with next steps.