If your Essential Phone incurred damage that is not covered by the Limited Warranty, we offer a replacement option for a cost of $199.
Common types of eligible damage:
- Cracked screen
- Scratched screen
- Damaged ceramic
- Device bricked by incorrectly flashed firmware
Damage not eligible for replacement:
- Water or moisture damage
- Damage that extends to the internals of the device (e.g. the motherboard)
If you purchased Essential Extended Care, please click here for more information about filing a claim.
Request a Replacement
To request a replacement for your damaged device, click here to submit a support request. Please include the following information (required):
- First and last name
- Full shipping address
- Telephone number
- Photos of the front and back of the device
- A screenshot of the device's serial number or a photo of the white information tab inside the SIM compartment
A member of our team will get back to you as soon as possible with next steps.