If you're experiencing issues with your device like overheating, or random reboots or crashes, putting it in Safe Mode may help you figure out what's causing the problem.
Safe Mode disables (but doesn't delete) all the apps you installed that didn't come with the phone—also known as third-party apps. But all the apps that come pre-installed on your phone—like Gmail, Chrome, Phone, and more—all work as usual.
- Press and hold the Power button until you see the option for Power off and Restart.
- Tap and hold Power off until you see Reboot to safe mode card.
- Tap OK
If the problem you're experiencing stops while in Safe Mode, then a third-party app is most likely the reason for the issue. If you have a lot of apps on your phone, it may be tricky figuring out which one to delete—but it's likely the last one you installed when the difficulties started.
To exit Safe Mode, restart your phone as you usually would, by pressing and holding the Power button, then tap Restart .
If you're in Safe Mode, but continue experiencing the same problem, reach out to our Support team.