Essential Earphones FAQ

Do the earphones work on other phones?

Yes. Both Earphones | HD and Earphones | Mini work on any Android device with a USB-C connector and support for USB Audio, running Android Nougat (7.0) or later. And if you have a Windows PC or Mac that has a USB-C connector, you can use your earphones with it, too. So you can listen to your music on your phone and computer without having to buy an adapter.

Can I use the earphones for phone calls?

Yes. Both the Earphones | HD and Earphones | Mini have a multi-function button and a mic. So you can talk and manage phone calls right from your earphones. See “How does the multi-function button work?” question in this FAQ to see how to manage phone calls with your earphones.

 

Can I use the earphones for calls through other apps, like Skype?

Yes. You can use your Earphones | HD or Earphones | Mini in calling apps like Google Duo, Google Hangouts, Skype, and more.

 

Do the earphones work on a Windows PC or Mac?

Yes. Both Earphones | HD and Earphones | Mini are compatible with a Windows PC or Mac that have a USB-C port. If you don't hear any sound, try selecting them from the audio settings on your computer.

On Mac:

  • Click System Preferences / Settings
  • Select Sound
  • Click the Output tab at the top, then choose the option with USB under the Type column

On Windows PC running Windows 10:

  • Click the Sound icon in the Taskbar along the bottom of your screen
  • Select Playback devices.
  • In the Playback tab in the Sound window, Click on USB Earbuds.

You can rename your Earphones | HD or Earphones | Mini here, too. Just double-click on the earbuds in this window, type a new name, click Apply on the bottom of the window, then click OK.

 

How do I use high-quality mode with my Earphones | HD?

On Android, you'll need an app that supports high-quality output. Search "USB audio" in the Google Play Store to find which one works best for you. And if you're streaming music, you'll need to use a service that supports high-quality audio, such as Google Play Music, Spotify, Tidal, and more.

On Mac, you can change the output in Audio MIDI Setup.

  • In Spotlight, type Audio MIDI Setup. Then double-click on Audio MIDI Setup in the results window.
  • In the left sidebar, select your earphones with the description "0 ins / 2 outs"—this refers to the computer sending music to your earphones.
  • Click the Format drop-down
  • Choose an output format between 16 and 24 bit, and a kHz between 44.1 kHz to 96.0 kHz.

 The higher the bit-rate and kHz, the better quality of the audio.

On Windows PC, you can change the output from Playback devices:

  • Click the Sound icon in the Taskbar along the bottom of your screen
  • Select Playback devices.
  • Under the Playback tab, select your earphones, then click on Properties
  • Select Advanced tab, then pick the default format


How does the multi-function button work?

With the multi-function button, you can do things like control music playback, manage phone calls, and even activate Google Assistant.

Control music playback:

  • Press the button once to Play or Pause a song or video.
  • Quickly press the button twice to skip to the next song, video, or chapter in a video

To go back to the previous song, quickly press the button three times. But because Android doesn't offer native support for this feature, it may not be available in all apps.

Manage phone calls:

  • Press the button once to answer an incoming phone call or to end an ongoing phone call
  • Press the button once while in a phone call to answer and switch to an incoming call (call waiting). Press the button again to switch back to your first call.
  • Press and hold the button to reject an incoming phone call
  • Press and hold the button during a phone call to mute or un-mute the mic

Activate Google Assistant:

  • Press and hold the button to bring up the Google Assistant. This should work from the Home screen or while in an app.