Removing or switching the SIM card

A SIM card is how your mobile carrier identifies your phone on their network—so you can do things like make calls, send texts, browse the web, and more. If you’re switching to an Essential Phone from another phone—or replacing your Essential Phone with a newer one—you’ll need to swap your SIM card for your new device to work with your carrier.

Here’s how to remove your SIM card from your Essential Phone.

To get started, you’ll need the SIM-eject tool from your Essential Phone box. It’s located in-between the phone and the accessories and includes a small pull tab. If you no longer have the original packaging, you can use a small paperclip or earring.

 

1
Locate the SIM tray

You can find the SIM tray on the bottom of the device, to the right of the USB-C port.

2
Pop SIM tray

Insert the SIM-eject tool (or alternative tool) into the hole on the tray—then gently push in towards the phone. Don’t force it, or you may break the tool. And take notice of the orientation of the tray—it’ll help when you put it back, later.

3
Remove SIM

Remove the SIM card from the tray. If you’re switching to a different SIM card, align the card’s notch with the corner of the tray.

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4
Reinsert SIM

Place the SIM tray along the bottom of the opening, below the plastic tab inside the device. Align the hole on the tray with the hole in the phone, then push the SIM tray in until it’s flush with your phone.

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IMPORTANT

The SIM tray is fragile, and should not require much force to slide completely into the device. Always ensure it is correctly oriented and positioned underneath the information tab in the SIM compartment.